| How do I check my Job
Status? |
| Log into your account. Click on order history for the status of
each job. |
| What is your Turn Around
Time? |
| Click here to learn more about turnaround
time. |
| Do you offer Express
Services? |
| Click here to learn more about express
services. |
| How do I Re-upload my
files? |
| Log into your account. Go to order history. Click on the job number
in question for the re-upload option. |
| What is 4/0, 4/1, and
4/4? |
"4" represents four-color Process Printing. This method of printing uses cyan, magenta, yellow and black (CMYK) to simulate full color.
• 4/0 is full color front, blank back
• 4/1 is full
color front, black back
• 4/4 is full color front and back |
| Can you drop ship my
order? |
| Yes, we can. At the time of your order entry, please enter your
desired ship to and ship from information. This will automatically
drop ship your order. |
| What kind of presses
do you run? |
| • 40'' Komori LS840P 8 color perfector with inline tower
coater
• 40'' Komori 6 color perfector with inline tower coater
• 28'' Komori NL628P 6 color perfector with inline tower coater
• 28'' Mitsubishi 6 color with coater
• Hamada 18'' H234C multi-color |
| If I have my job drop
shipped, can you send me samples? |
| Due to our system being completely automated we are unable to pull
samples from any order placed through our web site. |
| What do you charge
for Custom Cutting? |
| There is no additional charge for Custom Cutting. Please select
Custom Cutting in Job Options, and enter your cutting information
into the comments field. |
| What types of files
do you accept? |
Preferred Format: PDF
Other Formats:
Adobe Illustrator (.AI), Adobe Photoshop (.PSD), EPS, QuarkXPress,
Adobe InDesign, TIFF, Uncompressed JPEG
• All images need
to be 300 dpi or higher at size (100%)
• All fonts must
be included or saved as curves/outlines
• Bleed Margin
needs to be 1/8" larger than trim size on all sides
•
All 4 color files must be CMYK |
| What are your folding
charges? |
| Click here to get an instant quote
for your pricing. |
|
| Do you put any coating
on your printing? |
| Yes, we aqueous coat all 4 color products on coated stock. Our gloss
products have a gloss aqueous coating, and our Matte products have
a Satin aqueous coating. Our Offset products and 24lb writing products
have no Aqueous coating. |
| Do you require bleed? |
| We require at least 1/8” bleed on most files. This excludes
1 and 2 color envelopes. |
| Can our artwork for
envelopes bleed? |
| Our 4 color envelopes are printed and converted and may contain
bleeds. Our 1 and 2 color envelopes are printed on pre-converted envelopes
and may not have bleeds. |
| What products are laser
compatible? |
| All products on 60lb. Offset, 70lb.Offset and 24lb. Premium Smooth
are laser compatible. Our products with aqueous coating are not
due to the effect heat has on the coating. |
