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TERMS AND CONDITIONS

  • ACCEPTANCE OF TERMS
  • CHANGE OF TERMS
  • INDEMNITY
  • COPYRIGHT
  • CUSTOMER CONTENT
  • SUBMISSION OF ARTWORK OR GRAPHICS
  • COLOR PROOFING & MATCHING
  • ORDER PROOFS
  • OVER / UNDER
  • CHANGE ORDERS
  • ORDER CANCELLATION
  • RETURNS AND REFUNDS
  • SHIPPING AND DELIVERY OF PRODUCTS
  • SHIPPING ERRORS & LOST PACKAGES
  • LIMITATIONS & LIABILITY:
  • RETURNED CHECKS
  • TAX EXEMPTION
  • OFFICE HOURS AND OBSERVED HOLIDAYS
  • MAILING SERVICES TERMS AND CONDITIONS
  • PAPER STOCK POLICY

ACCEPTANCE OF TERMS

NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW:

All services provided by Mission Print are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as "you") agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

CHANGE OF TERMS

Mission Print reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately when they become available on print.missionprint.com . Mission Print does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

INDEMNITY

You agree to indemnify and hold Mission Print , its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys' fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site.

COPYRIGHT

Mission Print and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2008 Mission Print . All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Mission Print .

Copyright laws also pertain to the content you submit to Mission Print . Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Mission Print will not assume the responsibility of checking the content of its client's submitted materials for copyright violations. Therefore, Mission Print will not be held accountable for any illegal use of copyrighted material by its clients.

CUSTOMER CONTENT

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Mission Print . Furthermore, you are responsible for all information and content that you acquire and/or use from the print.missionprint.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Mission Print :

You will not upload, post or send any content through the Mission Print service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Mission Print or any other party.

Let it also be known that Mission Print does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. Mission Print will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

Mission Print provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account. Protection of passwords and controlling account access is your responsibility. Mission Print will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Mission Print .

Mission Print reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. Out of respect for the employees and guests of Mission Print , we define objectionable as any content that is not child-friendly. We reserve the right to refuse to print any such objectionable content. In the event your order is rejected for objectionable content, we will issue a credit for the full value of your order minus 10% to cover processing fees, OR, upon request, we will issue a promotional code for the full value of your order for use on a future project. If you wish for us to review content prior to placing your order, please contact Customer Service.

In addition, you agree that content and or information obtained by Mission Print may be kept and disclosed if Mission Print is required to do so by law, or if Mission Print believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Mission Print in any way.

SUBMISSION OF ARTWORK OR GRAPHICS

All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 275 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired.

We strongly suggest that all items except for background images be at least 1/8" from the trim line. Items falling closer to the trim line may be cut off. Please refer to the templates provided on our site for guidelines.

IMPORTANT! If you choose "NO PROOF - PROCEED AS IS" you assume full (100%) responsibility for printing outcome(s).

If customer supplied artwork requires technical or design re-work, charges will apply at the rate of $100 per hour with 1/2 hour minimum. If customer elects to fix the files themselves and avoid these charges, our template must be used to re-submit the file. Templates are available for download at http://print.missionprint.com /index.php?page=graphic_guidelines. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

COLOR PROOFING & MATCHING

Mission Print cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period.

Mission Print will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Mission Print cannot be held responsible for final color appearance of UV-coated products.

ORDER PROOFS

It is the client's responsibility to review the final proof and layout of all orders prior to actual printing. Note: Both PDF and Hard Copy proofs are generated within 24 hours of the time and date of art file online upload submission for all "print ready" art files submitted. Weekends and Holidays are not considered part of the 24 hour proof turnaround time period. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes or cancellations may be made to the order after the order status is changed to Approved Work In Progress. The order is then ready to Schedule for Printing and our automated order processing system cannot accept any changes. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Mission Print will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. Mission Print will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds. Important Note: Hard copy Epson proofs are always printed on a specialty paper with a satin finish called "Oris Select Proof" paper stock. This proof paper is used for all hard copy Epson proofs regardless of the paper selected for your print project.  This is a standard and accepted print industry policy and procedure. If you order an Epson hard copy proof, it will not be printed on the actual paper stock you've selected for your print project.  

If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $10 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $5 for PDF proof will also be charged. For a new hard copy proof, please contact our customer service department as the proof prices vary by specific product order(s) placed. the date the order was placed

OVER / UNDER

We consider any order filled within 5% over or under ordered quantity to be delivered in full.

CHANGE ORDERS

If a Change is made to an existing order that results in a credit, a Fee will be charged in the amount of 10% of total credit amount, to cover transaction costs related to this credit. A promo code for the full value of the credit can be issued in lieu of a credit, upon request and prior to the credit processing date.

ORDER CANCELLATION

Prior to proof approval, Mission Print allows customers to cancel orders. Cancellation requests should be submitted through "My Account". We will inform you of any charges depending on the stage of the order.

Orders placed without proofs can not be cancelled once the order has been processed through Pre-press and the order status of Approved Work in Progress(WIP) has been posted. The order is then Ready to Schedule for Printing and our automated order processing system cannot accept any changes.

Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed.

Age in Calendar Days And Fee

  • 0-30 days 10%
  • 31-60 days 25%
  • 61-90 days 50%
  • 91+ days No Refund

We will automatically cancel any orders that remain in the same status for 90. You will not get a credit but upon request may get a promo code for the entire dollar amount of the order.

The cost of proofs plus administrative fees (calculated in the above table) will be subtracted from the total refund.

NO CANCELLATIONS ON ORDERS PAID FOR BY TELECHECK. A Promo Code for the Order Amount will be provided to Client in lieu of a credit.

RETURNS AND REFUNDS

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Mission Print , we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to Mission Print within 10 days of your order's receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT. ANY CREDIT DUE WILL BE PROCESSED WITHIN 4 to 6 WEEKS. If a change is made to an existing order that results in a credit, a processing fee equal to 10% of total credit amount will be charged to cover transaction costs related to this credit. Upon request a promo code for the full value of the credit can be issued in lieu of a credit, if we are contacted prior to the credit processing date.

SHIPPING AND DELIVERY OF PRODUCTS

Mission Print will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Mission Print will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Mission Print will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Mission Print , where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

SHIPPING ERRORS & LOST PACKAGES

In order to file a lost or damaged claim the following must apply:

Claims can only be placed within 30 days from package shipment. Mission Print cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors. In the case that a customer supplies the wrong address causing a package not to be delivered on time, Mission Print will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

LIMITATIONS & LIABILITY:

OUR LIABILITY IS LIMITED UP TO THE TOTAL AMOUNT OF YOUR ONLINE PURCHASE (AT THE SPECIFIC TIME AND DATE OF YOUR PURCHASE) AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOSS. WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.

Mission Print reserves the right to refuse service to any party for any reason it deems fit.

PLEASE NOTE: ANY SUPPLIED MEDIA WILL NOT BE RETURNED. PLEASE DO NOT SEND ANY ORIGINAL MEDIA.

RETURNED CHECKS

Does not apply to orders placed through website.

TAX EXEMPTION:

There are only three ways to be tax exempt:

1. You must have a re-sale certificate on file with Mission Print .
2. Order is processed and mailed from our facility and a Printed Sales Message Sales Tax Exemption Certificate is on file for the project.
3. Order is shipped directly to a mail house and a Printed Sales Message Sales Tax

Exemption Certificate is faxed over with the order number written on it.

OFFICE HOURS AND OBSERVED HOLIDAYS

Office hours are Monday-Friday from 8AM to 6 PM PST, excluding observed holidays. Will Call hours are from 8am - 8pm Monday - Friday. Express orders will be ready between 5pm and 8pm on the date they are due.

The following holidays are observed as business holidays.
All operations as well as Customer Service are closed on these days.

Holidays are excluded from Turn Time.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day, and Friday following Thanksgiving
  • Christmas Day

MAILING SERVICES TERMS AND CONDITIONS

Terms and conditions

We are not responsible for lost or non-delivered mail. The U.S. Postal Service does not track mail. Our responsibilities end when the U.S. Postal Service accepts your mailing from us. We will have a proof of mailing statement (3602-R for standard class, 3602-NP for the Non-Profit and 3600 for first class mail.) that can be faxed to you upon request. First Class mail takes 1 - 5 days (average) to reach its destination. Standard Class and Non Profit mail take 7 - 20 days (average) to reach its destination. The U.S. Postal Service will not give a refund on postage for non-delivered mail. We are not responsible nor do we guarantee a response to your mailing. Industry average is a 1 - 2% response rate. Your results may vary.

We understand that your list is privileged and confidential. It will not be used or sold for any purposes other than your mailing. Upon request we may archive your list but will not be held responsible of system failure. You should always have a copy of your list with you.

In the event of a mistake or error, we will only accept liability up to the cost of goods and services provided. By using our services we will not accept liability for any loss of revenue, business or implied damages.

PAPER STOCK POLICY

In order to maintain the most competitive print prices, we must utilize a number of paper stock sources and paper mills. We reserve the right to change our paper suppliers as necessary to assure you the best quality paper stocks available at the industry’s most competitive prices. We will make every effort to assure our online paper stock offerings remain consistent, reliable and predictable over time. However, we cannot control or be held accountable for paper production variances caused by independent paper mills and sources which are beyond our control. Although the stated weights of our featured paper stocks will remain constant, there could be a slight difference in caliper, brightness or texture. Slight differences may or may not be evident when printing the exact same project, on the exact same selected paper stock, and using the exact same art file but ordered and printed on a different date. For example, you order a print project today (we’ll call it XYZ Flyers project) and you order it printed as 4/0 on 70 lb. Opaque Offset Smooth (Recycled). Three months from today, you place the exact same order, exact same art, same named paper stock, same project (XYZ Flyers). When you receive the project, you notice a slight difference in the paper stock (be it caliper, brightness or texture). The slight difference will be within print industry standards for paper stock and mill industry tolerance levels (very similar to slight dye lot variations common in the carpet or fabric industry). We will not be held personally responsible or accountable, in any way, for these slight differences. Our position is a common print industry policy with regard to paper stock grades, paper mills and the varying slight differences from one source or mill to another concerning like weight and like named paper stocks purchased from different manufacturing resources.